Shipping Policy

Shipping Policy

Last updated: October 2026

At Regaliso, we are committed to delivering your pet toys, grooming and care products, and accessories quickly and safely across Europe. This Shipping Policy outlines our delivery process, timelines, charges, and courier partners.

Delivery Coverage

We deliver across all major European countries including Germany, France, Netherlands, Belgium, Austria, Luxembourg, Spain, Italy, Portugal, United Kingdom, Poland, Czech Republic, Hungary, Sweden, Denmark, Norway, Finland, and other European nations. Delivery is also available to many remote and island areas across Europe.

Shipping Charges

We offer FREE delivery across Europe on eligible orders. Where a shipping charge applies, it is always shown clearly at checkout before you pay. Shipping rates depend on your location and the size and weight of your order, and remote or island destinations may carry a higher flat rate.

Express Delivery

Express delivery is available to most European locations for an additional fee shown at checkout. Express orders are prioritised and usually delivered within 1–3 business days after dispatch.

Payment Methods

We accept major credit and debit cards and PayPal. Cash on Delivery (COD) is not available. See our Payment Policy for more details.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

Estimated Delivery Time

Delivery times after dispatch vary by location:

  • Germany, France, Netherlands: Standard 3–5 business days / Express 1–2 business days
  • UK, Belgium, Austria, Luxembourg: Standard 4–6 business days / Express 1–3 business days
  • Spain, Italy, Portugal: Standard 5–7 business days / Express 2–3 business days
  • Poland, Czech Republic, Hungary: Standard 5–7 business days / Express 2–4 business days
  • Scandinavia (Sweden, Denmark, Norway, Finland): Standard 6–8 business days / Express 2–4 business days
  • Balkans & Eastern Europe: Standard 7–10 business days / Express 3–5 business days
  • Remote & Island Areas: Standard 8–12 business days / Express 4–6 business days

Our Courier Partners

We work with trusted couriers to make sure your order arrives safely:

  • DHL — Available across all European countries and remote areas
  • DPD — Available in Germany, France, UK, Belgium, Austria, Poland, and more
  • GLS — Available in Spain, Italy, Portugal, Czech Republic, Hungary, and surrounding regions
  • PostNL — Available in Netherlands, Scandinavia, and select European countries
  • Local Courier Partners — Used for Balkans, Eastern Europe, and remote island areas

Delays & Exceptions

We aim to deliver every order within the estimated timeframe, but delays can happen due to high order volumes, public holidays, extreme weather, customs clearance, or courier issues. Deliveries to remote or rural areas may take an additional 2–3 business days. Thank you for your patience in such cases.

Peak Season Delays

During major sales events and holiday seasons (Christmas, New Year, Black Friday), delivery may take slightly longer. We recommend ordering early during these periods.

Incorrect Address

Please make sure your shipping address is accurate and complete when ordering. Regaliso is not responsible for delays, failed deliveries, or extra costs caused by incorrect or incomplete address details.

Order Tracking

Once your order is dispatched, you will receive an email with your tracking number and a tracking link. You can also use the Track Your Order page. If you have not received tracking information within 3 business days of ordering, please contact us.

Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will work with our courier partners to resolve the issue quickly. Please keep all original packaging, as it may be needed for claims.

Returns & Exchanges

If you are not satisfied with your order, please see our Refund & Return Policy for full details.

Contact Us

For any shipping-related questions, our support team is happy to help: