Payment Policy

Payment Policy

Last updated: October 2026

At Regaliso, we want your checkout to be safe, simple, and transparent. This Payment Policy explains the payment methods we accept and how your payments are handled.

Accepted Payment Methods

  • Credit and debit cards (Visa, Mastercard, and other major cards)
  • PayPal

Cash on Delivery (COD), bank transfers, and cash payments are not available for online orders.

Currency and Pricing

All prices are listed in euros (€). Applicable taxes are included in the displayed price unless stated otherwise. Any shipping charge is shown at checkout before you confirm payment. If your card is in another currency, your bank may apply its own exchange rate or fees.

When You Are Charged

Payment is taken in full when you place your order. You will receive an order confirmation email once your payment has been successfully processed.

Payment Security

Your payment is processed through secure, encrypted payment providers. We never see or store your full card details on our servers. Our website uses SSL encryption to protect your information during checkout.

3-D Secure Authentication

For your protection, your bank may ask you to verify your payment (for example through a code or banking app). This is a standard security step required for many European card payments.

Failed or Declined Payments

If your payment fails, please check that:

  • Your card details and billing address are entered correctly.
  • You have enough available funds or credit.
  • Your card is enabled for online payments.

If the problem continues, try another payment method or contact your bank. If money was taken but you did not receive a confirmation email, please contact us with your details and we will check right away.

Order Review and Fraud Prevention

To protect our customers and our store, we may review certain orders for fraud before dispatch. We may ask for extra verification, and we may cancel an order if we cannot verify it. Any payment taken for a cancelled order will be refunded in full.

Refunds

Refunds are always issued to the original payment method and usually take 5–10 business days to process, depending on your bank or payment provider. For full details, see our Refund & Return Policy.

Pricing Errors

If a product is listed at an incorrect price due to a clear error, we may cancel the order and refund your payment in full, or offer you the chance to reorder at the correct price.

Invoices and Receipts

An order confirmation with your purchase details is emailed to you after payment. If you need an invoice with specific details, please contact us.

Contact Us

For any payment-related questions, please get in touch: