Privacy Policy 

Privacy Policy

Last updated: October 2026

At Regaliso, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit regaliso.store, how we use it, and the rights you have under the EU General Data Protection Regulation (GDPR).

Who We Are

Regaliso is an online pet store offering toys, grooming and care products, and accessories for dogs and cats. We are based in Almada, Portugal, and act as the data controller for the personal data collected through this website.

Information We Collect

  • Order details: your name, billing and shipping address, email address, and phone number.
  • Account details: your login, order history, and saved preferences if you create an account.
  • Payment information: processed securely by our payment providers. We do not store your full card details on our servers.
  • Communications: messages you send us through the contact form, email, or phone.
  • Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

How We Use Your Information

  • To process, ship, and deliver your orders.
  • To send order confirmations, tracking updates, and customer support replies.
  • To manage returns, refunds, and complaints.
  • To improve our website, products, and shopping experience.
  • To prevent fraud and keep our website secure.
  • To send offers and news, only where you have agreed to receive them.
  • To meet our legal, tax, and accounting obligations.

Legal Basis for Processing

We process your data to perform our contract with you (fulfilling your order), to comply with legal obligations, for our legitimate interests (such as security and website improvement), and, where required, based on your consent. You can withdraw consent at any time.

Sharing Your Information

We do not sell your personal data. We only share it with trusted partners who help us run our store:

  • Courier and delivery partners (such as DHL, DPD, GLS, and PostNL).
  • Payment processors (credit and debit card providers and PayPal).
  • Website hosting, email, and analytics service providers.
  • Public authorities, when we are required to do so by law.

These partners may only use your data to provide their services to us and must protect it appropriately.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our website. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the store works.

International Transfers

If any of our service providers are located outside the European Economic Area, we make sure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

How Long We Keep Your Data

We keep your personal data only for as long as needed for the purposes above. Order and invoice records are kept for the period required by Portuguese tax and accounting law. When data is no longer needed, we delete or anonymise it.

Data Security

We use SSL encryption and other technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No online system is completely risk-free, but we work hard to keep your information safe.

Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Receive your data in a portable format.
  • Withdraw your consent at any time.

To use any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

Children's Privacy

Our website is not directed at children under 16, and we do not knowingly collect their personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

Contact Us